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Category A Case ______________________________________________________ 53 Category B Case ______________________________________________________ 54 Category C Case ______________________________________________________ 55 PAYMENTS ____________________________________________________ 56 Payment Determination ________________________________________________ 57 Payment Process _____________________________________________________ 57 FAIR HEARINGS _________________________________________________ 64 Hearing Requests____________________________________________________ 64 Hearing Process ____________________________________________________ 64 Hearing Decision _____________________________________________________ 65 Hearing Request Withdrawn ___________________________________________ 66 CLAIMS AND RESTITUTION ________________________________________ 67 CARS Claim for EA Benefits _____________________________________________ 67 Claims for ECIP Benefits ______________________________________________ 68 Reporting LIHEAP Fraud ______________________________________________ 69 Reporting DSS Fraud to Other Programs ___________________________________ 69 APPLICATION __________________________________________________ 70 Introduction ________________________________________________________ 70 Process Overview _____________________________________________________ 70 Application Timeframes ________________________________________________ 70 Application Initial Review ______________________________________________ 70 Documentation ______________________________________________________ 72 Eligibility – Ineligibility ________________________________________________ 74 Application Statuses __________________________________________________ 76 Application Process ___________________________________________________ 79 Application Processing Screens __________________________________________ 80 ADDRESSES ____________________________________________________ 91 Non-Standardized Address ______________________________________________ 91 Standardized Address _________________________________________________ 91 Duplicate Addresses __________________________________________________ 92 APPLICATION INQUIRIES _________________________________________ 94 Pending in Progress Status _____________________________________________ 94 Eligible Status ______________________________________________________ 94 Approved Payment in Process Status ______________________________________ 94 Approved Status ____________________________________________________ 94 Ineligible Status _____________________________________________________ 94 Denied Status ______________________________________________________ 94