Page 112

pg. 107 FEABB706-01 – LIHEAP Duplicate Address Report (Agency) This report is a listing by agency of LIHEAP cases in which two (2) or more households received EA at the same address. This report identifies duplicate households reported in the same county and handled by one agency. A weekly tape match is run against the LIHEAP EA system based upon the CD1P system utilized by the USPS. The report displays the agency, county, member SSN, member name, address, and user ID. Upon receipt of the report, agency staff should review the E1CN screen to determine if a new address has been referenced. If this does not provide a resolution, agency staff should review the E1AP screen for each of the duplicate households to determine if an address update has been made. If each of the households continues to have a duplicate address, agency staff should contact the applicants and-or supplier to determine the reason for the duplicate address. If the agency makes a determination fraud has occurred, a Claims and Restitution (EA- 8) form and supporting documentation should be sent to LIHEAP staff. Documentation to support a duplicate address claim will generally only consist of the EA-8, copy of the LIHEAP application for all households involved, and each household’s energy bill(s). FEABB707-01 – LIHEAP Non-Standardized Addresses This report displays a listing of cases by County, Applicant Name, Address, and Worker User ID to indicate the address entered on the E1AP screen has returned from the tape match with the USPS CD1P as not having a standardized address at all. Agency managers utilize this report as a tool to identify, by worker, what cases do not reflect a standardized address. Should the manager discover no action has been taken, they must require the worker to access the E1AP screen to take necessary steps as required by LIHEAP Policy and Procedure to ensure the address will standardize. If the address will not standardize, the worker must make a case note on the E1CN screen to document why it cannot be standardized. FEABB708-01 – Duplicate Address Overrides This report displays a listing of cases by SSN, Applicant Name, Address, and Worker User ID to indicate an override was authorized by the LIHEAP manager. Cases appear on the report when an address is entered on the E1AP screen, and the system flags the address as one that has already received a LIHEAP benefit in the current FFY and have had an address override completed. Agency managers utilize this report as a tool to review the number of overrides completed each week and determine if any of the override determinations should have a more in-depth review in order to ensure fraud has not occurred.