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pg. 96 DCNs After you enter the SSN on the E1RG screen, the system will search the DSS Common Area to determine if the SSN entered is already known to the data base. The common area maintains certain identifying information about the clients of various program areas within DSS. These program areas access this data by using the DCN. When the SSN is entered on E1RG the common area will automatically search for a match. The information from the common area is what will display on the E1RG screen. For Last Name, First Name, Date of Birth and Gender. This information needs to be reviewed and compared to the LIHEAP Application before verifying and completing registration on E1RG. You will access the common area using the S024 link to determine if a DCN exists and needs to be updated, or if there is no DCN and one needs to be assigned. For the, "SSN Not on Common Area" message, you will need to access the common area using the SCLR-Client Search screen to determine if you have an incorrect Social Security Number. If you find data in the common area that is different from what is listed on the application, you will email LIHEAP staff to make the corrections. In order to complete the correction, complete the DCN update cover sheet and email that form and any supporting documentation to the LIHEAP email address. All sensitive information scanned or provided over the computer system must be sent encrypted. If the agency does not have scanning capabilities, the DCN Update cover sheet may be faxed to LIHEAP staff at (573) 522-9557. The cover sheet should indicate what information is not matching and also include a copy of the supporting documentation to LIHEAP staff. You will have to acquire documentation, such as proof of birth date or last name from the applicant (this could include copies of birth certificates, marriage license or divorce decrees). Do not send copies of LIHEAP screen prints. LIHEAP staff will assist in resolving the situation, contact you if there are questions and notify you when the information is corrected so you can complete the registration. When a correction is made to the common area after a member has been saved to the EA System, LIHEAP staff or authorized agency staff will refresh the LIHEAP screens with the corrected member information. This is completed on the E1MR screen and clicking the C.A button next to the member’s name. This capability is restricted to LIHEAP staff or agency staff with Management Security Access. Should an agency notice that the information in the common area differs from the information in the EA System, the agency should contact their designated agency staff for a member refresh to be completed. LIHEAP staff should only be contacted when the agency’s authorized staff member is not available. In order to do this,