12 Fair Hearings,2605(b)(13) - Assurance 13

12.1 How many fair hearings did the Grant recipient have in the prior federal Fiscal Year? 0 12.2 How many of those fair hearings resulted in the initial decision being reversed? 0 12.3 Describe any policy and/or procedural changes made in the last federal Fiscal Year as a result of fair hearings? N/A 12.4 Describe your fair hearing procedures for households whose applications are denied and/or not acted upon in a timely manner. Households have 30 days from the date they receive their notification letter to appeal decisions made regarding their energy assistance application. Applicants are informed of this right when they receive their application and again on their notification letter. Applicants may initiate an appeal if: The application was denied, or The application received no action in the appropriate timeframe Incorrect facts or improper procedures were used to determine eligibility, assistance amounts, or services, or The Energy Related Repair services at the time of completion or final inspection were not adequate or were inappropriate The three levels of appeal are: Local, including investigation and a written response. State, including investigation and a written response. Hearing with an administrative law judge followed by a written recommendation to the Commissioner of the Department of Commerce Households may contact their local agency to inquire about their application. Households have the right to appeal and may request fair hearing 12.5 When and how are applicants informed of these rights? The household receives a "Rights and Responsibilities" form with their application. The EAP application describes the applicant's right to appeal. Denial letters also inform applicants of their right to appeal. If any of the above questions require further explanation or clarification that could not be made in the fields provided, attach a document with said explanation here.