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COMBINED MANUAL

ISSUE DATE 07/1998

SOURCES OF VERIFICATION - HOME VISITS

0010.12

The agency can verify some information, such as residence, by direct observation in a client's home. Use home visits to verify statements only if documents and collateral contacts are not available or are inadequate.

Schedule visits in advance. Inform the client of the purpose of the visit and their rights. See 0003 (Client Responsibilities and Rights).

Explain in the case notes the purpose of the home visit and why the information could not be obtained in another way.