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COMBINED MANUAL

ISSUE DATE 11/2017

PROCESSING RCA APPLICATIONS

0030.03.01

be eligible for RCA, the county must:

● Immediately process any requests for SNAP.

NOTE: Most RCA applicants may be eligible for expedited SNAP, see 0004.04 (Emergency Aid Eligibility - SNAP/Expedited Food).

● Inform the applicant that the RCA application will be faxed to a local resettlement agency for RCA eligibility determination. Fax the application to the appropriate RCA PPP agency, based on applicant’s county of residence:

- International Institute of MN (IIMN): Ramsey, Washington and Dakota Counties.

- Minnesota Council of Churches (MCC): Hennepin, Anoka, Carver, and Scott Counties.

● Tell the applicant that they will receive a phone call from the RCA PPP agency within 7 days.

● Ensure the applicant's correct and current contact information is listed on the application.

● Provide the applicant with written contact information for the RCA worker at the appropriate RCA PPP agency:

Aziza Mama - International Institute of MN (IIMN) 1694 Como Ave St Paul, MN 55108 Phone: 651-647-0191 Ext 348

Tar Paw – Minnesota Council of Churches (MCC) 122 W. Franklin Avenue, Suite 100 Minneapolis, MN 55404 Phone: 612-230-3225

● Encourage the applicant to call the contact phone number if someone has not contacted them within 7 days.

● Fax the entire application and all verifications to the appropriate RCA PPP agency:

- International Institute of MN (IIMN) FAX number: 651-647-9268, ATTN: Aziza Mama

- Minnesota Council of Churches (MCC) FAX number: 612-870-3622. ATTN: Tar Paw

When IIMN or MCC receives a referral from 1 of the metro PPP administered counties, the RCA eligibility worker must:

● Enter a CASE/NOTE regarding the receipt of the application.

● Contact the applicant by phone within 7 days of receipt of the application.

- If IIMN or MCC is unsuccessful in reaching the applicant within 7 days, the RCA eligibility worker sends the applicant a letter requesting contact with IIMN or MCC. The letter is written in English AND the client’s preferred language, as indicated on the application.

- If the applicant fails to respond within 30 days from the date the letter is sent, the RCA application is denied for failure to complete an interview.

- If the client responds after an initial RCA application has been denied, a new application must be filed.

● Enter a CASE/NOTE regarding any contacts or attempted contacts with the applicant.