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COMBINED MANUAL

ISSUE DATE 12/2014

PROCESSING IEVS MATCHES TIMELY

0010.24.09

MFIP, DWP, SNAP: You must resolve matches within 45 days unless the information you need from a 3rd party, such as bank or employment verification, is not available within 45 days. Federal regulations allow the time frame to be exceeded for these cases. Only the investigations from 20% of the information items statewide from each type of match may exceed the deadline.

● Take action as soon as you receive the verification.

● Document all steps you took to resolve the match in CASE/NOTE.

● Do not take adverse action as long as the client is cooperating fully with your efforts.

● Resolve all matches by the next recertification period.

MSA, GA, GRH: No provisions.