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COMBINED MANUAL

ISSUE DATE 07/1998

VERIFICATION - INCONSISTENT INFORMATION

0010.15

Verify information even when verification is not mandatory if all of the following conditions exist:

● The information is necessary to determine eligibility or benefit amount.

● The information is inconsistent with other information the agency has (or with a client's own statements).

● The client cannot satisfactorily explain an inconsistency.

Document in the case record the following information:

● A description of the inconsistency.

● An explanation of why verification was necessary.

● A description of the verification.

See 0010.18 (Mandatory Verifications).