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COMBINED MANUAL

ISSUE DATE 12/2014

CLIENT APPEAL RIGHTS

0027.06

When an action affects participants' benefits or the contribution of someone determined financially responsible for them, provide them with written information on:

● The right to appeal to the county agency or directly to the DHS Appeals Office for a fair hearing.

● How to file an appeal.

Also provide this information at the time of application.

People also receive information from the Appeals Office regarding:

● The right to represent themselves at the hearing or to have another person represent them.

● The right to examine documents and records in the case file. Do not release information classified as confidential. See 0003.09.09 (Client Rights, Private and Confidential Data).

● The right to question or rebut any testimony or evidence given at the hearing.

● The right to submit evidence at the hearing to establish facts and circumstances in the case.

MFIP, DWP, MSA, GRH: Follow general provisions.

SNAP: The State Appeals Office can expedite hearing requests for people who plan to move out of the state before a hearing would normally be heard.

GA: Clients denied GA by the county agency may request an order from a district court to require GA payments. The court can order payments if it believes the client is likely to be eligible for benefits and will suffer severe harm if GA is not granted immediately. A court's refusal to order payment does not affect the client's right to follow the normal appeal process.