Page 1105

COMBINED MANUAL

ISSUE DATE 07/1998

NOTICE OF PROCESSING DELAYS

0026.09

MAXIS will notify clients when it will take longer than the allowable time standards to process their application. See 0005.12.15 (Application Processing Standards).

MAXIS will send the notice by the end of the processing period. The notice will include:

● The cause of the delay, and whether the delay was caused by the agency or the client.

● What steps, if any, the client must take to complete the process.

● A statement that they must report any changes in circumstances since the date of application.

● The information listed in 0026.03 (Content of Notices).

In cases of agency delay, initiate an additional notice to the client using the SPEC/MEMO function in MAXIS. Include the exact cause of the processing delay and what steps, if any, the client must take to complete the process.

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Page 1105

Official source

COMBINED MANUAL

ISSUE DATE 07/1998

NOTICE OF PROCESSING DELAYS

0026.09

MAXIS will notify clients when it will take longer than the allowable time standards to process their application. See 0005.12.15 (Application Processing Standards).

MAXIS will send the notice by the end of the processing period. The notice will include:

● The cause of the delay, and whether the delay was caused by the agency or the client.

● What steps, if any, the client must take to complete the process.

● A statement that they must report any changes in circumstances since the date of application.

● The information listed in 0026.03 (Content of Notices).

In cases of agency delay, initiate an additional notice to the client using the SPEC/MEMO function in MAXIS. Include the exact cause of the processing delay and what steps, if any, the client must take to complete the process.