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COMBINED MANUAL

ISSUE DATE 01/2019

CORRECTING UNDERPAYMENTS

0025.09

● Clients must have an EBT card to access food portion benefits issued electronically.

MSA: For any underpayment of a current participant's benefits, issue a supplement regardless of the amount.

● If the underpayment is for the current month, issue a benefit supplement within 7 calendar days after the discovery date.

● If the underpayment is for a past month and the client has an outstanding overpayment, reduce the overpayment by the underpayment. Issue a corrective payment for any remaining underpayment within 7 calendar days after the discovery date.

● Clients must have an EBT card to access restored cash benefits issued electronically.

● Restore benefits for up to 12 months before the discovery date, after deducting any outstanding overpayments.

Do not issue corrective payments to people who are not current participants. If the client reapplies and is eligible for benefits, offset any overpayments with underpayments. Issue a corrective payment (for any remaining underpayment) within 7 calendar days after opening the case.

GA: The date you discover an underpayment affects how you correct it. The discovery date is whichever of the following occurs first:

● The date someone notifies the county agency (orally or in writing) of the underpayment.

● The date the county agency discovers the underpayment.

● The date the appeals referee issues a decision on a client's appeal. See 0027.12 (Appeal Hearing Process).

Issue corrective payments as described below.

For current participants:

● If the underpayment is for the current month, issue a corrective payment within 7 calendar days after the discovery date.

● If the underpayment is for a past month and the unit has an outstanding overpayment, reduce the overpayment by the underpayment. Issue a corrective payment for any remaining underpayment within 7 calendar days after the discovery date . ● Restore benefits for up to 12 months before the discovery date, after deducting any outstanding overpayments.

● Clients must have an EBT card to access restored cash benefits issued electronically.

Issue corrective payments only to people who are either current participants, or who would be current participants if the error causing the underpayment had not occurred. Offset any overpayments with underpayments. If the unit reapplies and is eligible for benefits issue a corrective payment (for any remaining underpayment) within 7 calendar days after the case open date.

GRH: Issue corrective payments to the vendor within 7 calendar days after determining the amount of the underpayment for a client.