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COMBINED MANUAL
ISSUE DATE 12/2014
CLIENT COOPERATION WITH IEVS
0010.24.18
MFIP, DWP, SNAP: People must cooperate with the investigation of the IEVS match. Clients have 10 days to respond to the IEVS Difference Notice. See 0026.48 (Notices - IEVS). They must provide proof to confirm or refute the match or sign a release of information form for you to request proof. Do not send the IEVS Difference Notice if a fraud investigator is resolving the match. See 0010.24.06 (Resolving IEVS Matches), 0010.24.27 (IEVS Fraud). It often takes weeks to get a response to a verification request for some types of income. Do not delay case processing if the client has made a reasonable effort to cooperate.
If the client does not respond to the IEVS Difference Notice in 10 days, MAXIS produces a message on the worker's DAIL/DAIL to close or deny the case and to create a disqualification (DISQ) panel. The DISQ panel will create ineligibility for the person with the IEVS match and the entire unit, unless you enter a code stating the person responded to the IEVS Difference Notice. This disqualification is not time limited. See 0014.03 (Determining the Assistance Unit).
● Record enough information on the circumstances of the match in case notes to permit pursuing verification of the match upon reapplication.
● The DISQ panel causes the person to be ineligible. Do not delete the DISQ panel until the person cooperates to resolve the match. The disqualification of 1 unit member due to IEVS non-cooperation makes the entire unit ineligible.
● If the client cooperates before the effective date of the adverse action for non-cooperation:
- Continue with the resolution process.
AND - Update the Verification Log Update with the appropriate information and code to replace the non-cooperation code. See 0010.24.15 (Recording IEVS Resolution Findings).
● If cooperation occurs after the effective date of the negative action:
- Continue with the verification process.
- Do not replace the non-cooperation code in the Verification Log Update with another action code.
- Document as appropriate in CASE/NOTE.
MSA, GA, GRH: No provisions.