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Child Care Assistance Program Policy Manual Issued 1/2021 Inconsistent Information 7.4.3 Inconsistent Information at application If you are processing a new application, request verification of inconsistent information as part of processing the application. See Chapter 7.3 (Verification – Initial Application). Inconsistent Information during the 12-month eligibility period If you become aware of inconsistent information during the 12-month eligibility period, consider the family’s reporting type, the family’s reporting and verification requirements, and whether the family’s eligibility or authorized hours would be impacted before requesting more information or verification. For example: • 12-Month Reporters do not need to report when they are working fewer hours. If you become aware the parent is working fewer hours, no further action is needed (unless the family reports the change and requests that their copay be reduced). • Schedule Reporters do need to report when they are working fewer hours. If you become aware the parent is working fewer hours, request verification from the family. If verification is not received, the case would be suspended following a 15-day notice. Families may report different information to other workers. If the new information was not required to be reported to CCAP based on the family’s reporting type, it is not considered inconsistent information. Workers do not need to take further action in these situations. If follow-up is needed, consider: • Contacting the family for more information. • Requesting verification if eligibility or authorized hours may be impacted. - If verification is not received, suspend the case following a 15-day notice. • Making a fraud referral. Follow your agency policies about when to make a fraud referral. If information did not need to be reported, a fraud referral may not be necessary. See Chapter 13.3 (Fraud referrals).

Inconsistent Information at redetermination If you are processing a redetermination, request verification of inconsistent information as part of processing the redetermination. See Chapter 7.6 (Verification – Eligibility Redetermination). If there is inconsistent information about the family that would have affected eligibility or authorization during the 12 month eligibility period, request verification at redetermination, unless requesting information would compromise a fraud investigation. For example: • Request verification of a Schedule Reporter’s temporary and permanent ends in activity if not reported or verified during the previous 12-month eligibility period.