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Child Care Assistance Program Policy Manual Issued 05/2023 Child Support cooperation at redetermination 4.9.12 Child Support cooperation is required at redetermination. Determining cooperation status 45 days prior to redetermination due date Workers receive an MEC² alert when a family’s redetermination is sent, 45 days prior to the redetermination due date. Upon receiving the alert, check PRISM or with the Child Support worker to determine whether the family is cooperating with Child Support for each minor child in the CCAP family with an absent parent. If the family is not cooperating, checking the family’s cooperation status when the redetermination is sent allows the family time to meet Child Support requirements by the redetermination due date. The Child Support case status and cooperation code are located on the GCSC window in PRISM. • If PRISM or the local Child Support agency indicate that there is an open Child Support case for each child with an absent parent in a cooperating status, no further information is needed from the family. • If PRISM or the local Child Support agency determine that there is an open Child Support case for each child with an absent parent but the family is not cooperating: - Send the family a Memo to notify them that they must cooperate by the redetermination due date or their CCAP case will close. Include their Child Support worker’s name and phone number. • If there is no open Child Support case or the local Child Support agency determines that a closed case in PRISM requires new forms and the family had a change in family composition during the 12-month eligibility period that required Child Support cooperation: - Send the Cooperation with Child Support Enforcement (DHS-2338) (PDF) and Referral to Support and Collections (DHS-3163B) (PDF) forms to the family. - Notify the family that the Referral to Support and Collections (DHS-3163B) form must be completed and returned by the redetermination due date or their CCAP case will close. The Cooperation with Child Support Enforcement (DHS-2338) form is also required if the family is making a good cause claim for not cooperating with Child Support. Redetermination processing Child Support cooperation is a CCAP eligibility factor that must be verified at redetermination. When processing the redetermination, check PRISM or with the Child Support worker to see if the family is cooperating with Child Support enforcement for each minor child with an absent parent. The Child Support case status and cooperation code are located on the GCSC window in PRISM. • If the family is cooperating with Child Support and all other requirements are met, the redetermination can be processed. • If the family is not cooperating with Child Support, send the family a Memo that cooperating with Child Support is needed by their redetermination due date or their case will close. • If the family is not cooperating with Child Support by the redetermination due date, allow the case to close for failure to complete redetermination.