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Child Care Assistance Program Policy Manual Issued 05/2023 Child Support cooperation at application 4.9.9 Child Support cooperation is required at application. Determining cooperation status During the 30 day application processing timeframe (45 days with family consent) When a CCAP application is received, check PRISM or with the Child Support worker to see if the family is cooperating with Child Support for each minor child in the CCAP family with an absent parent. The Child Support case status and cooperation code are located on the GCSC window in PRISM. If the family is not cooperating, checking the family’s cooperation status when the application is received allows the family time to meet Child Support requirements by the application processing deadline. • If PRISM or the local Child Support agency indicate that there is an open Child Support case for each child with an absent parent in a cooperating status, no further information is needed from the family. • If PRISM or the local Child Support agency indicate that there is an open Child Support case for each child with an absent parent, but the family is not cooperating: - Send the family a Memo to notify them that they must cooperate by the application auto-denial date or their CCAP application will be denied. Include their Child Support worker’s name and phone number. • If there is not an open Child Support case for each child with an absent parent or the local Child Support agency determines that a closed case in PRISM requires new forms, require the family to complete the Referral to Support and Collections (DHS-3163B) (PDF) form to meet Child Support cooperation at application. - Send the Cooperation with Child Support Enforcement (DHS-2338) (PDF) and Referral to Support and Collections (DHS-3163B) (PDF) forms to the family. - Notify the family that the Referral to Support and Collections (DHS-3163B) form must be completed and returned by the auto-denial date or their CCAP application will be denied. The Cooperation with Child Support Enforcement (DHS-2338) is also required if the family is making a good cause claim for not cooperating with Child Support. Application Processing Child Support cooperation is a CCAP eligibility factor that must be verified at application. When processing the application, check PRISM or with the Child Support worker to see if the family is cooperating with Child Support for each minor child with an absent parent. The child support case status and cooperation code are located on the GCSC window in PRISM. • If the family is cooperating with Child Support and all other requirements are met, the application can be processed. • If the family is not cooperating with Child Support, send the family a Memo that cooperating with Child Support is needed by the application auto-denial date or their application will be denied. • If the family is not cooperating with Child Support by the end of the allowed application processing timeframe, deny the application.