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EAP Policy Manual FFY24 Chapter 2 Applications & Application Processing Page 16 result in the household receiving both a Request for Information and a Denial letter, likely causing confusion. Once the application is determined WAP-eligible, it will be available on WAP’s list of eligible households for prioritization. Household Membership Changes Pre-Eligibility Determination If household membership changes before eligibility is determined, the household may provide all member and income information based on the original application. If the household is unable to provide that information, they need to withdraw the application and reapply with information for their household’s current membership. Handling “Over Income” Applications If income changes for a household previously denied benefits for being over income, it is not necessary for the household to fill out a completely new application. Service Providers should send the household the signature page of the application for their signature and new date. The newly signed signature page is then added to the original application along with the new household income information. The application is then reactivated in eHEAT. While working with the household, before eligibility is determined, if the household is found to be over income for their original eligibility period and the household wishes to resubmit for a later eligibility period, it is not necessary for the Service Provider to deny and reactivate the application in eHEAT unless that is the Service Provider’s preferred method. A new signed and dated signature page and notes on the situation are sufficient documentation. Applications from Service Provider Employees Applications from Service Provider employees must be approved by Commerce before they can be paid or denied. “Employee” is defined as: • For CAA and non-profit deliverers: all employees functionally or structurally related to EAP or WAP service delivery and board members of the delivering Service Provider. • For County and Tribal deliverers: all employees in the same department as EAP and board members of the delivering Service Provider. The employee must apply at the local Service Provider, providing all necessary household data and income information. Service Provider employees must mail or deliver their application directly to their local Service Provider; they should not have their employer log and transfer their application to their local Service Provider.