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EAP Policy Manual FFY24 Chapter 2 Applications & Application Processing Page 1 Chapter 2 Applications and Application Processing Any Minnesota resident may apply for EAP beginning October 1. A household completes one application form to apply for the EAP and Weatherization Assistance programs. EAP Service Providers must begin processing applications for EAP no later than October 1. Requests for applic+9ations may be logged as telephone or incomplete applications. As the application deadline approaches, this practice can give households extra time to complete their applications. Households applying after the application deadline may still receive Responsive Energy Self- Sufficiency services, as defined in Chapter 7 – Assurance 16. Although their applications must be denied because the program has ended, phone calls from these households after the application deadline can be logged with the minimum information needed for a telephone application; this will also enable these households to receive an application the following year. Service Providers must use a variety of techniques for applications, including mail applications, appointments, re-certifications and home visits. Services such as bilingual assistance must be available as needed. Chapter Contents • Customer Service and Accessibility Requirements • Applications and Instructions • Application Processing • Applications from Service Provider Employees • Safe at Home Program