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EAP Policy Manual FFY24 Chapter 1 Service Provider Selection and Responsibilities Page 11 • Accurate and timely reports to Commerce. EAP provides a continuum of services for income eligible consumers seeking affordable heating energy. Most services are direct, such as payment of part of a heat bill. Outreach, coordination and customer services are also significant services that must be offered to EAP applicants and to the community. These activities maximize public energy efforts that impact community attitudes toward the program and encourage households to apply. Appendices 1A - Language Line 1B - Accessibility for People with Hearing and Speech Disabilities 1C - Statewide Information and Referral Services