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EAP Policy Manual FFY24 Chapter 15 Energy Vendors Page 13 Verifying Crisis Payments before applying to household’s account Energy vendors have a role in ensuring accurate benefits are applied to household accounts. Before a Crisis payment is applied to a household’s account, the energy vendor should ensure the Crisis payment will not generate a credit on the account of more than $1.00. If an energy vendor questions a household’s eligibility for a Crisis payment, report it immediately to the Service Provider or when appropriate to the Department of Commerce. Process to Reduce Ineligible Crisis Deliveries The following process is intended to reduce the delivery of Crisis fuel when a household reporting an energy emergency mistakenly has more than 20% fuel in their tank. Although it is often difficult for a household or an energy vendor to determine the amount of fuel in the tank prior to a fill, delivered fuel energy vendors play an important role in ensuring proper Crisis benefits are provided. Within this process, there is leeway for fuel delivery if the delivery truck goes out and the household’s tank is between 20% and 30% full. Process and Energy Vendor’s Role • Household requests Crisis assistance from the Service Provider and makes an effort to obtain an accurate tank reading • The Service Provider contacts the energy vendor to confirm account information • The Service Provider and energy vendor work together to determine a reasonableness of delivery need. If determined reasonable, the Service Provider instructs the energy vendor to send a fuel truck out for delivery with the following instructions upon arrival: • If the tank is below 30% (3/10 of tank), provide fuel according to Service Provider instructions. • If the tank is over 30%, do not put Crisis fuel in the tank. • Notify the Service Provider. • Place the trip charge on the household’s energy vendor account. • The Service Provider pays the energy vendor for the trip charge with household’s available Primary Heat funds. If no Primary Heat funds are available, the trip charge is paid with the household’s Crisis funds. • The Service Provider may request to have the truck driver, while still at the dwelling, provide any remaining Primary heat funds after deducting any trip charges. Contact the Service Provider if issues arise when applying this procedure.