Page 280

Official source

EAP Policy Manual FFY24 Chapter 15 Energy Vendors Page 8 5. Enter refund amount in ‘Refund Amt’ field and select the reason from ‘Refund Reason’ list. 6. Add any notes for the Service Provider in the ‘Notes’ field. 7. After all refund information is entered then select the ‘Submit’ button. 8. A message asks to confirm the refund, click ‘Yes’ to confirm. 9. A status message will show in the upper right corner ‘Refunded Successfully’. Finding a payment to refund (steps 1-4) Adding and Entering a Refund (step 5-9)

Payments Made in Error An energy vendor suspecting a household received assistance in error must report the issue to the Service Provider. If the Service Provider determines a payment was made in error and that the action requires the energy vendor to refund the payment, the energy vendor must follow refund instructions to return the funds to EAP.

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Page 280

Official source

EAP Policy Manual FFY24 Chapter 15 Energy Vendors Page 8 5. Enter refund amount in ‘Refund Amt’ field and select the reason from ‘Refund Reason’ list. 6. Add any notes for the Service Provider in the ‘Notes’ field. 7. After all refund information is entered then select the ‘Submit’ button. 8. A message asks to confirm the refund, click ‘Yes’ to confirm. 9. A status message will show in the upper right corner ‘Refunded Successfully’. Finding a payment to refund (steps 1-4) Adding and Entering a Refund (step 5-9)

Payments Made in Error An energy vendor suspecting a household received assistance in error must report the issue to the Service Provider. If the Service Provider determines a payment was made in error and that the action requires the energy vendor to refund the payment, the energy vendor must follow refund instructions to return the funds to EAP.