Page 238

EAP Policy Manual FFY24 Chapter 12 Communication, Information and Reports Page 6 • Cash contributions to Service Provider fuel funds. • Non-cash contributions, e.g. raffle goods/prizes, printing fundraising materials, labor. • Contractor discount or rebate on furnace installations if given to LIHEAP eligible households only. • State Supplements to LIHEAP. • Fuel Funds. • Emergency assistance and energy vendor payments made by the MN Dept. of Human Services. • Salvation Army Heat Share utility payments. • Conservation Improvement Program (CIP) activities. Commerce Communication Tools Commerce utilizes a variety of tools to communicate with Service Providers and EAP customers. Communication with Service Providers Electronic News The Energizer is a weekly newsletter published by Commerce to inform Service Providers of EAP policies and procedures updates. Service Providers must understand and comply with directives in The Energizer. When it is necessary to immediately communicate with Service Providers, Commerce distributes an email called A Spark. Most Spark are added to the next The Energizer and are official communications holding the weight of policy. The Energizers are posted on the Commerce website. The eHEAT System The Electronic Household Energy Automated Technology (eHEAT) system is the software and hardware supporting EAP administration. eHEAT is located at the Minnesota Department of Administration, MN.IT Services. Authorized eHEAT users, including Service Provider staff, energy vendors and mechanical contractors, access the system online. eHEAT uses a messaging feature to communicate with and between users. eHEAT also has reporting and data export features enabling access to program information.