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EAP Policy Manual FFY23 Chapter 10 Incidents and Appeals Page 8 • Set up a repayment schedule including installment payments as needed ensuring full repayment is made by September 30 of the current program year. 4. If the household does not respond to Service Provider’s certified letter within 30 days of the letter’s date: • Call the household regarding overpayment recovery information in #3 above. • If unable to reach the household by phone, mail a certified “overpayment second notice” letter, including all information from #3 above. • If the household does not respond within 30 days of the “overpayment second notice” letter’s date, document Service Provider attempts to recover overpaid funds, then terminate the recovery effort and send Commerce an updated Incident Report. 5. If the household does not maintain planned repayment schedule: • Call the household regarding missed payment and other information in #3 above. • If unable to reach the household by phone, mail a certified “payment plan reminder” letter, including all information from #3 above. • If the household does not respond within 30 days of the “payment plan reminder” letter’s date, document Service Provider attempts to recover overpaid funds, then terminate the recovery effort and send Commerce an updated Incident Report. 6. Commerce reserves the right to deny a household suspected of fraud for the current and future program years and require all EAP benefits be repaid. 7. Commerce reserves the right to take additional steps. Service Providers suspected of fraud are reviewed by Commerce. • Commerce determines actions including repayment with non-federal funds. • Commerce reserves the right to take additional steps Energy vendors or contractors suspected of fraud are reviewed by Commerce. • Commerce determines actions that could include repayment and the energy vendor being determined uncooperative. • Commerce reserves the right to take additional steps.