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EAP Policy Manual FFY24 Chapter 8 Benefit Payments and Refunds Page 8 Household Moves to a Nursing Home or Other Institution, Including Jail or Prison If a household moves permanently to a nursing home or other institution, the new residence does not qualify for EAP benefits. If only one member of a household moves permanently to the institution, the remaining household member(s) continue to be served according to their most recent notification letter. A person is temporarily in a nursing home or other institution as long as there is an expectation he or she will be moving back home within the current program year. If there is no such expectation, consider the move to be permanent. If a household member is permanently living in a nursing home or other institution at the time of application, exclude this person as a household member and exclude this person’s income. When a household moves permanently to a nursing home or other institution, request a refund of remaining funds from the energy vendor. Contact the household and tell them their current residence does not qualify for EAP assistance and their remaining benefit has been refunded to their Service Provider. Close the application. Household Moves Out of State If a household moves out of state, advise them to apply in their new state. Request a refund of remaining funds from the energy vendor. Close the application. Household with Closed Application Returns If a household moved out of state then back to Minnesota and requests their remaining benefit, reactivate the application. If funds are available, verify or update the energy vendor information and make payments. Household Moves and Cannot Be Located This section describes what the Service Provider should do when an energy vendor refunds a benefit during the same program year in which the benefit was originally provided because the household is no longer a customer. The household may already have notified the Service Provider of the change in their energy vendor or address. If not, the Service Provider must make an effort to find the household and document it. The specific procedure for contacting the household is: 1. Call the household at all phone numbers available on the application. If the phone is answered, request the information.