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EAP Policy Manual FFY24 Chapter 7 Assurance 16 Page 18 Outreach to Households Denied for Insufficient Information Service Providers may conduct outreach to encourage households who were previously denied during the program year to apply again. This outreach is only chargeable to A16 if it occurs after the denial. Examples of Expenditures Not Chargeable to A16 Following are examples of expenditures that may not be charged to A16: • Primary Heat or Crisis payments. • ERR activities. • Costs for activities associated with administering other EAP services (e.g., processing EAP applications, administering Primary Heat, Crisis, or ERR benefits). • The time for another program’s employee (e.g., a Head Start employee) who determines a household needs EAP benefits and refers the household to EAP (this would be the other program’s referral activity and cost, not EAP A16). • Staff time for answering the Service Provider agency main phone line when a caller inquires about programs available to assist their family. It is not an A16 activity to determine that one of the programs the household should apply for is EAP. The activity is a shared administrative cost with other programs. • The full time for an executive director or other Service Provider staff to speak to a community group about all programs the Service Provider offers (the portion related to EAP could be considered outreach, while the non-EAP portion must be supported by other programs; it could also be considered part of an agency’s shared administrative costs). • Postage and time used to mail or hand out an EAP, Head Start or other application to an individual household in response to their request (this is an administrative activity). • Residential weatherization and other cost-effective energy-related home repair. • Leveraging activities. Documenting and Reporting on A16 Activities Agencies must ensure A16 activities comply with EAP policy and the LIHEAP statute. Commerce will accept that an activity fits the A16 requirements unless the Service Provider is clearly erroneous in their interpretation of the allowable activities.