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EAP Policy Manual FFY24 Chapter 7 Assurance 16 Page 12 • Providing Language Line Services to Service Providers through the Minnesota Department of Administration, MN.IT Services, see Language Line. Service Provider Outreach Activities Service Provider Outreach Activities are divided into two categories: • Informational Outreach. This includes activities to make applications available and increase awareness of the Energy Assistance Program within Service Provider communities. It does not include making applications available within a Service Provider’s agency offices. • Accessibility Outreach. This includes activities that help households to apply for EAP benefits (i.e., Primary Heat, Crisis, and ERR) when they would otherwise be unable to successfully do so without such assistance. Service Providers are not required to distinguish between these two categories of outreach activities for funding purposes. The distinction is made in the EAP Policy Manual to help clarify the intended functions of outreach, and increase understanding of the difference between outreach and administrative activities. Generally Required Outreach Activities Service Providers must do local outreach to applicants and potential applicants and make EAP services accessible and responsive. The following are the basic local outreach activities Service Providers should conduct, as needed, to meet this requirement. Informational Outreach Activities: • Make Applications Available. This activity includes time to plan, prepare and distribute EAP applications in locations where EAP-eligible people are likely to gather or visit. • Outreach Events. This activity includes time to plan, prepare and staff EAP outreach exhibits or booths at community events; and/or conduct EAP outreach workshops or other events. • EAP Advertisement. This activity includes time to plan, prepare, produce and/or distribute advertisements for the Energy Assistance Program on radio, television, print or electronic media. • Program Access Activities. This includes time spent publicizing the availability of the required accessibility services (as outlined in Chapter 1, under “Equal Access to Service”). It also includes encouraging households to apply through activities like reminding households with pre-logged applications to apply. • Provide Informational Materials. This activity includes time to plan, prepare, customize, and distribute EAP informational materials. It also includes the actual costs for the material production of the EAP-related portion of informational materials. (Note: time