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EAP Policy Manual FFY24 Chapter 6 Energy Related Repair Page 21 • During a home visit to assist with application completion. • During the ERR eligibility process. • During an ERR contractor service call or bid preparation. • After ERR work has started. The Service Provider must: • Document the circumstances preventing EAP activities from proceeding and submit an Incident Report Form to Commerce. • Inform the client of the problem in writing of how the problem relates to the decision not to continue work. A copy of the letter and any other notes or communication related to the circumstances of the case must be kept in the household’s file. The letter must contain any or all of the following, as appropriate: • Corrective actions required before assistance at the dwelling can continue, if any. • A time frame for all corrective actions. • Notification of the right to appeal the decision. • Attempt to refer household to services appropriate to address the issues or report accordingly. The Service Provider or ERR contractor must not provide service or remain at the dwelling if the dwelling: • Is vacant. • Is condemned. • Has serious structural problems or potentially hazardous health and safety conditions making ERR activities impossible, unsafe, or impractical. • Is improperly connected to utilities required required for the job. • Does not allow sufficient access to the heating system.Owner or an occupant refuses to allow required work, diagnostic measures, or safety tests. A Service Provider or ERR contractor may choose not to provide service or remain in a dwelling unit if: • There are vermin, unsanitary conditions or other health and safety problems exist on the property presenting hazards to workers or contractors. • A household member or occupant is physically or verbally abusive. • There are corrective actions the Service Provider or contractor considers necessary before providing eligible services. • The household has a documented history of causing or creating inappropriate no heat situations requiring on-site service calls or mechanical services.