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EAP Policy Manual FFY24 Chapter 6 Energy Related Repair Page 1 Chapter 6 Energy Related Repair Energy Related Repair Effort Definition Energy Related Repair (ERR) is an emergency program addressing hazardous and life threatening situations or cases where a home has no heat due to malfunctioning or nonfunctioning heating systems. As an emergency program, response to ERR requests must be within required timelines. This chapter details ERR policies and procedures. Chapter Contents • ERR Policies and Procedures • Time Frames for ERR Service • Fuel Type Changes • Assistance Limit • ERR Procurement • Mechanical Equipment and Work Standards • Verification, Completion Certificates and Payments • ERR File Documentation • Walk Away Policy ERR Policies and Procedures Referrals for ERR Service Providers can solicit qualifying referrals for ERR from Weatherization agencies and other social service organizations. When a household initiates a contact because they have no heat or they have a problem furnace, use the ERR Troubleshooting Tool to determine the household’s need.