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EAP Policy Manual FFY24 Chapter 5 Crisis Page 14 Heat Related Disconnection Notice This Crisis reason requires that the household’s heat related energy is scheduled for disconnection. This includes heat-related electric disconnection notices. For heat-related disconnection notices a date anytime in the past or future is valid. Verification Requirements Verify with the energy vendor and enter the following into eHEAT: • Current balance owed. • Disconnect date. Also document in eHEAT: • Date of verification with energy vendor. • Name of the verifying energy vendor employee, if applicable. • Method of verification with the energy vendor. Less than 20% in Fuel Tank and Refusal to Deliver (RTD) For this Crisis reason, the household must have insufficient Primary Heat funds for a delivery, have less than 20 percent of fuel tank capacity remaining in their tank and be on a cash basis with the energy vendor. If the fuel tank is empty, it is a life-threatening no-heat situation and requires the threat to life be removed within 18 hours of the household requesting emergency assistance. The benefit is calculated using a “standard delivery amount” of $600 minus any available Primary Heat. The benefit can pay for fuel, the current balance and fees. Crisis benefits cannot leave a credit on the household’s account. Any amount that cannot be put into the tank must be subtracted from the “standard delivery amount” or refunded. Arrearage Guidelines When a household has a delivered fuel emergency, a Service Provider may use Crisis benefits to pay an arrearage on the household’s energy vendor account. When Crisis funds are used to pay an arrearage, the remaining Crisis benefit may not be enough to provide a fuel delivery. In that case, use Crisis benefits to reduce the arrearage and use a “reasonability check” to estimate the household has less than 20% in their fuel tank. If the remaining Crisis benefit, combined with other resources (household or other), is enough to provide a fuel delivery, a Service Provider may authorize and pay the remaining Crisis benefit. Example 1: A household with a confirmed emergency is $800 in arrears with its delivered fuel vendor. A Service Provider may use $600 in Crisis funds to reduce the arrearage.