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EAP Policy Manual FFY24 Chapter 5 Crisis Page 11 Crisis Response Before/After Funds Are Available The following table guides Service Provider response to emergency requests before and after Crisis funds are available. The requirements apply to applications logged in the three time periods described below. Pre-money Pre-money Post-money Cannot determine benefit (Pre-benefit matrix) Can determine benefit (Post-benefit matrix) Can distribute benefits Service Provider must either: • Make referrals and do advocacy if the application indicates an emergency. • OR • Enter the emergency information into eHEAT to address when money arrives. Making referrals and advocacy: • Document the referral/advocacy activities (note in eHEAT or in file that household was spoken to or was sent a letter). Referral must include communication to household to return after Oct 1 if still in emergency. • Can return to normal log order (optional). • Can prioritize and triage (optional). Tracking & addressing emergencies • Enter information emergency application question in eHEAT. • When Benefit Matrix is in eHEAT, complete application, determine benefit. • This process is optional if referral and advocacy done. Once benefit can be determined, if a household calls with an emergency or an application is received indicating an emergency, Service Provider will: • Triage. • Use answers to emergency information on application and enter into eHEAT. • Complete application, determine benefit. • Make referrals. • Use answers to emergency information on application, enter in eHEAT and process emergencies. • 18/48 hour rules take effect for applications with emergencies logged on/after the money arrival date. • Triage as needed.