Page 122

EAP Policy Manual FFY24 Chapter 5 Crisis Page 4 Shared Meters Crisis funds may be used to assist households sharing a meter with another household. Assurance 16 and Crisis Households eligible for Crisis benefits may also be in need of additional help. In such cases, Assurance 16 services should be considered to help stabilize the underlying situation contributing to the household’s energy emergency. If a household is not eligible for Crisis benefits, or has already received the maximum Crisis benefit amount, A16 services should be used to help resolve the energy emergency (e.g., via referral, advocating on behalf of the household for CWR protection, etc.). Crisis Benefit Determination and Distribution Allowable Expenditures for Crisis Crisis-eligible households can receive Crisis benefits to pay for: • Arrearage and/or current bill (see Crisis reasons below for propane, oil, and biofuel arrearage guidelines). • Delivered fuels or emergency fuel. • Energy-related fees such as pressure tests, leak seek, line bleeding, tank setting, tank rental, unlocking tank, membership, after-hours delivery costs, reconnection, and service deposits. • Removal of load limiters. Amount of Crisis Benefit The amount of the Crisis benefit is: • For connected utilities: the current balance (including any fees) up to $600. • For delivered fuels: Up to $600 minus any amount that would leave a credit on the household’s account. The benefit can pay for fuel, the current balance and fees. • For self-supplied biofuel: $300. This is the amount per verified Crisis event. The household can get multiple Crisis benefits, up to the Crisis maximum.