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EAP Policy Manual FFY24 Chapter 5 Crisis Page 2 • Submitting a bill, disconnect notice or disconnection document verifying the energy emergency. OR • Notifying the Service Provider of an energy emergency. • Be EAP eligible. • Have received a Primary Heat benefit that did not resolve the emergency. • Have the emergency situation verified and documented by the Service Provider with the energy vendor at the time the Crisis benefit is determined. • Be occupying the dwelling at the time Crisis is requested and the benefit is determined. • Not have a redundant heating system that has fuel. • Not have a Crisis payment that results in a credit on an account. • Have one of the following Crisis reasons: • Heat Related Shut Off. • Heat Related Disconnection Notice. • Less than 20% in Fuel Tank and Refusal to Deliver (RTD). • Less than 10 Days Pre-pay Energy • Less than 10 Days Biofuel. • Non-Heat Electric Shut Off. • Non-Heat Electric Disconnection Notice. • Senior Past Due or Current Energy Bill. Crisis Ineligibility Due to Unresolved Overpayment Households with unresolved overpayments during the current program year are not eligible to receive Crisis benefits. Service Providers must maintain a single log to track households with unresolved overpayments to ensure all recovery steps are conducted. Crisis benefits must not be provided until the recovery process is complete according to policies outlined in Chapter 10 - Incidents and Appeals, Overpayments and Recovery of EAP Funds section. Valid Disconnection Notice The disconnection notice must have a scheduled disconnection date. The Service Provider must validate with the energy vendor the disconnection notice is still active. If an energy vendor issues disconnection notices and the notice has not been cancelled, it is considered a valid disconnection notice.