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TANF STATE PLAN STATE OF MICHIGAN DEPARTMENT OF HEALTH AND HUMAN SERVICES

Page 15 Effective Date: January 1, 2017 benefits are deposited electronically into the FIP account and clients can securely access their FIP benefit by using their Bridge card and personal identification number (PIN). Clients access their FIP benefits using their Bridge card and PIN at automated teller machines (with minimal to no fees or charges) and at point of sale (POS) devices at retailers displaying the Quest logo or sign (with minimal or no fee or charges).

Upon the client receiving their Bridge card, the client also receives a card mailer with basic information on how to use the Bridge card. This mailer also explains applicable fees and surcharges that may apply with some uses of the Bridge card. Bridge card information is also available on the MDHHS’s public website as well as in the Application for Assistance information booklet.

Michigan clients have adequate access to their FIP benefits by using the Bridge card. Michigan currently has over 9,000 retailers who give cash back on transactions and over 8,500 ATMs distributed across the state. Xerox, Michigan’s EBT vendor, does continuous marketing to banks and other financial institutions to ensure clients all over the state have adequate access to their FIP benefits. If Michigan receives inquiries or complaints regarding a client not having convenient access to their FIP benefits, MDHHS attempts to locate the nearest source to them and notify the client. MDHHS also notifies Xerox, and they will contract with ATMs in that area to ensure a client has convenient access. Michigan Compiled Law 400.57e(1)(i), prohibits clients from using FIP to purchase lottery tickets, alcohol, tobacco, for gambling, any illegal activities or any other nonessential items. MDHHS policy further prohibits clients from using FIP at massage parlors, spas, tattoo shops, bail-bond agencies, adult entertainment establishments or cruise ships. The client agrees to this understanding by signing the Application for Assistance and also signing a separate agreement at application and redetermination, as part of the FSSP. In accordance with federal law, Michigan prevents access to the client’s FIP benefits by blocking the use of the EBT card at ATMs and POS devices in liquor stores, casinos, gambling casinos, gaming establishment; or establishments that provide adult-oriented entertainment in which performers disrobe or perform in an unclothed state for entertainment. C. DELIVERY OF BENEFITS AND DETERMINATION OF ELIGIBILITY 1. Applications Individuals or their authorized representative may apply for assistance online or at any local MDHHS office. An applicant has the right to file an application on the same day he or she comes to a local office to apply. 2. Assisting Clients Staff must assist clients who ask for help in completing the application or other forms, or in obtaining required verifications. Clients who need a bilingual interpreter or sign