us-mi/policy/mdhhs/tanf/state-plans-and-federal-regulations-a/page-16

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us-mi/policy/mdhhs/tanf/state-plans-and-federal-regulations-a/page-16 — Page 16 · Axiom

TANF STATE PLAN STATE OF MICHIGAN DEPARTMENT OF HEALTH AND HUMAN SERVICES

Page 16 Effective Date: January 1, 2020

5. Eldercare Workforce

At this time, Michigan has no plans in place to assist individuals to train for, seek, and maintain employment providing direct care in a long-term care facility or other occupations related to elder care for which the state identifies an unmet need for service personnel.

6. TANF EBT Requirement

Michigan uses the Bridge card, an electronic benefit transfer (EBT) issuance system, which allows clients to receive their FIP benefit using debit card technology. FIP benefits are deposited electronically into the FIP account and clients can securely access their FIP benefit by using their Bridge card and personal identification number (PIN). Clients access their FIP benefits using their Bridge card and PIN at automated teller machines (up to four times a month without a charge) and at point of sale (POS) devices at retailers displaying the Quest logo or sign (with no fee).

Upon the client receiving their Bridge card, the client also receives a card mailer with basic information on how to use the Bridge card. This mailer also explains applicable fees and surcharges that may apply with some uses of the Bridge card. Bridge card information is also available on the MDHHS’s public website as well as in the Application for Assistance information booklet.

Michigan clients have adequate access to their FIP benefits by using the Bridge card. Michigan currently has over 9,000 retailers who give cash back on transactions and over 8,500 ATMs distributed across the state. FIS Global, Michigan’s EBT vendor, does continuous marketing to banks and other financial institutions to ensure clients all over the state have adequate access to their FIP benefits. If Michigan receives inquiries or complaints regarding a client not having convenient access to their FIP benefits, MDHHS attempts to locate the nearest source to them and notify the client. MDHHS also notifies FIS Global and they will contract with ATMs in that area to ensure a client has convenient access.