15 Training

15.1 Describe the training you provide for each of the following groups: a. Grant recipient Staff: Formal training provided virtually, on-site, and/or formal training conference How often? Annually Biannually As needed Other, describe: site visits Employees are provided with policy manual Other, describe: b. Local Agencies: Formal training provided virtually, on-site, and/or formal training conference How often? Annually Biannually As needed Other, describe: On-site training How often? Annually Biannually As needed Other, describe: Employees are provided with policy manual Other, describe: DHHS Office of Workforce Development & Training, in conjunction with the LIHEAP program office, develops training materials when policy changes are made. The materials are shared with Business Service Centers (BSC) and local office DHHS staff. Also, DHHS has a specific policy email box designated to local DHHS eligibility and management staff to request clarification on policy and assistance on specific cases. Based on local office questions or concerns, individualized training and job aids are created to assist local office staff. LIHEAP program office also holds quarterly meetings with the Business Service Centers (BSC) to provide updates, policy changes, and answer policy related concerns or questions. During these meetings LIHEAP case read data is also provided regarding errors of greatest concern. c. Vendors Formal training conference How often? Annually Biannually As needed Other, describe: Policies communicated through vendor agreements Policies are outlined in a vendor manual Other, describe: Changes in policy requirements are typically communicated verbally, through e-mail or phone and discussed at the monthly Coalition to Keep Michigan Warm meetings and various association groups that provide governance to LIHEAP energy providers. LIHEAP policy manuals are available to the public as well. BCAEO typically holds an annual WAP conference for Weatherization. As well, bi-monthly meetings are held with the five top energy providers to discuss updates, policy changes, system issues or other concerns as they arise. The LIHEAP policy office also is available to meet with other providers upon request. 15.2 Does your training program address fraud reporting and prevention? Yes No If any of the above questions require further explanation or clarification that could not be made in the fields provided, attach a document with said explanation here.