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4.2.2 DELIVERABLE FUELS AND WOOD Do not authorize a payment before a service is provided or before the household has made a required copayment, contribution or prorated payment. This will avoid situations where payments are made without services being provided. Payments for deliverable fuels must not be released until the service has been provided and an invoice has been received. The invoice must contain the date service was provided, cost of service and the provider must also confirm that the residential fuel tank did not contain more than 25% of its heating fuel capacity at the time of delivery, unless the customer is participating in an approved pilot program. Households who heat with wood must confirm delivery of product prior to payment being released or the Grantee must receive an invoice for delivery from the provider. 4.3 NON-COVERED SERVICES Do not authorize energy services to pay for:  Unauthorized or illegal use. Please refer to section 4.3.3 Theft/Fraud for more information  Regulated utility/energy provider late fees  Charges for opting out of AMI/Smart Meter programs  Optional services such as appliance repair or appliance protection programs  Bankrupt accounts o In some cases, bankruptcy may be listed on the customer’s account in an Energy Assistance Portal (CE and/or DTE) for historical purposes. Please confirm with the energy provider whether or not the bankruptcy status is still current. Exception: If the utility provider knows the dollar amount that is NOT subject to the bankruptcy, and that dollar amount that is not subject to the bankruptcy would resolve the emergency for the next 30 days payment could be made if all other eligibility requirements have been met, and if the client would not exceed the cap.  Cooking gas  Service used in businesses or nonresidential buildings or facilities such as rental units, garages, stores, or nonresidential farm uses. When a bill represents combined residential and nonresidential or business usage, pay only the residential portion if the utility can provide an approximate breakdown showing the residential use portion and the group applying for energy services pays the nonresidential costs. In the case of a client who works in their own home, if the bill is in the client’s name and the service address is the same as the client’s residence address, it is considered a residential bill and payment may be authorized. If the bill is in the name of the client’s business, it is considered a commercial bill and payment cannot be authorized.  Common meter/service situations. This occurs when one meter or heat/electric unit services more than one residential unit or residence. If the energy provider can verify the group’s actual usage and the provider will accept the household’s portion and maintain services, payment may be made in full.