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2 | P a g e TABLE OF CONTENTS MEAP Policy Manual Update Log ....................................................................................................... 6 1.0 MEAP Program Overview .......................................................................................... 7 1.1 Michigan Public Service Commission ................................................................................. 7 1.2 History ................................................................................................................................ 7 1.3 Key Energy Assistance Definitions and Dates .................................................................... 8 1.3.1 MEAP Self-Sufficiency Definitions ....................................................................................... 8 1.3.2 Key Program Dates.............................................................................................................. 9 1.4 Funding Sources ............................................................................................................... 10 1.4.1 Grantee Awards ................................................................................................................ 10 2.0 Program Administration/Standards ......................................................................... 11 2.1 Grant Payment Schedule ................................................................................................. 11 2.1.1 Grantee Registration ......................................................................................................... 11 2.2 MEAP Objectives .............................................................................................................. 11 2.3 Non-Discriminatory Policy ............................................................................................... 12 2.3.1 Religious Preference ......................................................................................................... 12 2.3.2 Americans with Disabilities Act (ADA) .............................................................................. 12 2.4 Data Security Policy ......................................................................................................... 12 2.4.1 Data Breach/Loss of Data ................................................................................................. 13 2.4.2 Data Security Internal Audit.............................................................................................. 14 2.4.3 Data Security Audit by State/MPSC .................................................................................. 14 2.4.4 Termination Due to Data Security Deficiencies ................................................................ 14 2.4.5 Employee Background Checks .......................................................................................... 14 2.5 Outreach .......................................................................................................................... 15 2.6 Program Coordination ..................................................................................................... 15 2.6.1 MI Bridges Participation ................................................................................................... 15 2.6.2 Grantee services ............................................................................................................... 16 2.6.3 Other Grantee or Agency Services .................................................................................... 17 2.6.4 Home Energy Suppliers ..................................................................................................... 17 3.0 Client Eligibility ....................................................................................................... 18 3.1 Client Application Process ............................................................................................... 18 3.1.1 Affordable Payment Plan Criteria ..................................................................................... 18 3.1.2 MEAP Equitability Statement ............................................................................................ 19