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If a household reports income to a MEAP grantee but is listed at 0% income on the SER FPL list the grantee should email the MDHHS-MEAP mailbox with case information to receive clarification and confirm actual zero income. If a household presents to a MEAP grantee with income that is newly acquired since the SER eligibility period, the grantee can document in the client file the details of the employment including the name of the employer, the name of the household member with the income and the start date and proceed with the APP enrollment. Beginning FY2024, APPs utilizing MEAP funds must follow the outlined parameters and be approved by the MPSC. 3.1.2 MEAP EQUITABILITY STATEMENT MEAP households must be provided with the MEAP Services Statement. The purpose of this statement is to inform applicants and recipients of the additional services available through MEAP. This statement may be included on the MEAP Self-Sufficiency Plan. See statement below: By requesting assistance through MEAP, you may be referred to or be required to participate in additional services such as budgeting assistance, energy audits, or other programs that will help your household pay energy bills and understand energy consumption. 3.2 RE-ESTABLISHING ELIGIBILITY (MULTIPLE ASSISTS) SER eligibility determinations for energy services can be used for the fiscal/program year. Eligibility verification for households enrolled in home energy supplier affordable payment plans is valid for the term of the program while the customer maintains timely payments. Households that enrolled in home energy supplier affordable payment plans in FY 2022 or FY2023 and have not defaulted from the program (or have not completed the 24-month term, as applicable) will be considered re-enrolled for FY 2024. Households may not exceed 24 consecutive months on an affordable payment plan. 3.3 CLIENT FILE The Grantee must maintain a client file for all recipients of MEAP funds. At a minimum, the file must include documents used to verify eligibility including: 1. The MEAP Energy Security Plan and any check lists or other documentation used by the Grantee to ensure that all required client information is gathered, documented, and retained in the client file. The Plan must include:  Full name of the client and all members of the household  MDHHS Case Number for household  Address  City and Zip Code  County