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 Ensure that your organization’s lead point of contact actively manages all MI Bridges user accounts associated with your organization, including routinely confirming all user information is accurate and up-to-date and immediately terminating users that no longer need access to MI Bridges (e.g., as a result of a staff person leaving the organization or moving to a position which no longer requires MI Bridges access).  Ensure that all agency staff and volunteers who are utilizing MI Bridges are registered as users and complete all required MI Bridges training(s) provided by the Michigan Department of Health and Human Services for their community partner role/permission level prior to providing MI Bridges assistance.  Ensure that your organization never charges a fee to provide MI Bridges assistance 2.6.1.1 NAVIGATION PARTNER A Navigation Partner is an agency that agrees to promote MI Bridges by displaying promotional materials, providing a computer(s), tablet(s), or mobile device(s) to be utilized to access MI Bridges and providing one-on-one technical and navigation assistance to potential MI Bridges applicants. The assistance provided may vary from simply answering applicant questions to helping them complete a needs survey and application online. This typically includes teaching persons how to use the system themselves, such as those without computer knowledge or literacy skills. 2.6.1.2 REFERRAL PARTNER A Referral Partner is an agency that agrees to receive referrals sent directly from clients using MI Bridges. Clients can identify a need using the “Help Me Find Resources” feature, and the referral agency will be listed if it can help meet that need. The Referral Partner will receive referrals on their MI Bridges dashboard and contact the client to provide services within two business days. 2.6.2 GRANTEE SERVICES The Grantees are expected to coordinate the availability of this low-income assistance program with other program services currently provided by the Grantee. This includes self-sufficiency/energy security services or programs including, but not limited to financial or energy education, food assistance, housing assistance. 2.6.2.1 HOME HEATING CREDIT Grantees are expected to encourage households to pursue potential resources which includes providing information to potentially eligible households (at or below 110% FPL) of the availability of the Home Heating Credit. Applications for the Home Heating Credit can be filed from January 1 through September 30 of each program year. Per the INCOME TAX ACT OF 1967 Act 281 of 1967, section 206.527a: (9) A claimant whose heating fuel is provided by a utility regulated by the Michigan public service commission is protected against the discontinuance of his or her heating fuel service from the date of filing a claim for the credit under this section through the date of issuance of an energy draft and during