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BEM 232 25 of 33 DIRECT SUPPORT SERVICES BPB 2026-009 4-1-2026

BRIDGES ELIGIBILITY MANUAL STATE OF MICHIGAN DEPARTMENT OF HEALTH & HUMAN SERVICES

effective service for the referred client. The specialist needs to keep the counselor informed when there are changes in specialists, legal statuses, address changes or significant changes in the case plan. The counselor needs to be notified when the FIP case is closed or denied. The specialist must review reports submitted by the counselor. The reports should include all of the information listed in the service delivery section. The reports should be specific to the client, reflect- ing updated information. There are other contract requirements that need to be monitored: • Did the counselor contact the client within three working days of a missed appointment? • Did the counselor notify the specialist by phone each time two consecutive appointments were missed? Note: Missed appointments are considered noncompliance. Follow policy outlined in BEM 233A when this occurs. Contract Noncompliance Each contractor signs a counseling services contract that outlines the counselor’s responsibilities, including the services to be deliv- ered and actions for failure to deliver services. If a counselor is not meeting the requirements, the following action(s) must be taken: • The specialist contacts the counselor and discusses the concern(s) and documents the contact in the affected case record. • If the counselor does not address the concern(s), the specialist notifies the manager, in writing, of the issue. • The manager or designated local office contract monitor files a report, in writing, to the MDHHS Financial and Administrative Services Administration, Division of Contracts and Rate Setting, Grand Tower Building, Lansing. The report must include: The name, address and phone number of the counselor. A narrative explaining the specific contract violation and a chronology of attempts to work with the counselor to rectify the concern.