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BAM 715 9 of 11 CLIENT/CDC PROVIDER ERROR OVERPAYMENTS BPB 2026-009 4-1-2026

BRIDGES ADMINISTRATIVE MANUAL STATE OF MICHIGAN DEPARTMENT OF HEALTH & HUMAN SERVICES

INITIATE REPAYMENT FIP, SDA, RCA, CDC and FAP Bridges automatically starts the repayment process once an overpayment claim has been established. The individual/client is instructed to return the DHS-4358-C, Department and Client Error Information and Repayment Agreement, to the Collections Unit. If the signed repayment agreement is returned to an OEA, they must enter it in Bridges under Benefit Recovery, Record Repayment Agreement. The OEA must place the signed repayment agreement in the OI (Overissuance) tab of the Electronic Case File (ECF). SUSPECTED IPV When an IPV is suspected an Overpayment Referral must be completed in Bridges, ensure Yes is checked for Suspected IPV to route the referral to the Office of Inspector General (OIG). For CE overpayment claims suspected of IPV, see BAM 720 for referral criteria. If after reviewing a client error, it is determined that an IPV is suspected, do not establish a client error in Bridges. Instead, send an overpayment referral to OIG by emailing MDHHS-OIG-IPV- Referral@michigan.gov.

HEARING REQUESTED FIP, SDA, RCA, CDC and FAP A DHS-4358-D, Hearing Request for Overissuance or Recoupment Action, must be forwarded to Michigan Office of Administrative Hearings and Rules (MOAHR) along with a completed DHS-3050, Hearing Summary, and exhibits in accordance with BAM 600. Update the overpayment claim status field under Benefit Recovery, Claim Adjustment to Pending Administrative Hearing from the drop- down. Note: If an individual/client withdraws the hearing request or fails to show and the hearing is not rescheduled, update the overpayment claim status field under Benefit Recovery, Claim Adjustment to Standard Recoupment from the drop-down.