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BAM 401E 27 of 34 ELECTRONIC BENEFIT TRANSFER ISSUANCE SYSTEM BPB 2026-019 8-1-2026

BRIDGES ADMINISTRATIVE MANUAL STATE OF MICHIGAN DEPARTMENT OF HEALTH & HUMAN SERVICES

The DHS-Pub 322 How to Use Your Michigan Bridge Card pamphlet must be provided with each initial over the counter (OTC) Bridge Card issued in the local office. 9. If needed/requested, assist HOH/protective Payee/FSAR in selecting a Personal Identification Number (PIN) on the POS device. If the card is a replacement, a new PIN is not required. If the card is for a new case, a PIN can be created on the POS device in the local office or by calling FIS (the interactive voice response unit) at 1-888-678-8914 from a touchtone phone. The Interactive Voice Response Unit number is listed on the back of the Bridge Card and is available 24 hours a day, 7 days a week. 10. Card Issuance Clerk must sign on Issued by Signature line and enter the date-on-Date line of the DHS-3955-A-EBT, Bridge Card Issuance Log Attachment. 11. Attach the following to the signed DHS-3955-A-EBT, Bridge Card Issuance Log Attachment: • ES/FIS/Supervisor authorization • If applicable, Transfer of Funds policy approval email • Bridges Case-Search/Summary Screen print Retain Packet with the Issuance Log, DHS-3955-EBT, Bridge Card Issuance Log. 12. File Issuance Log with attachments in a secured file. Prior to reconciliation, access to this file should be limited to the card issuance clerks. 13. See Reconciliation, Reconciliation of DHS-3955-EBT with DHS-3955-A-EBT in this item.

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Page 27

Official source

BAM 401E 27 of 34 ELECTRONIC BENEFIT TRANSFER ISSUANCE SYSTEM BPB 2026-019 8-1-2026

BRIDGES ADMINISTRATIVE MANUAL STATE OF MICHIGAN DEPARTMENT OF HEALTH & HUMAN SERVICES

The DHS-Pub 322 How to Use Your Michigan Bridge Card pamphlet must be provided with each initial over the counter (OTC) Bridge Card issued in the local office. 9. If needed/requested, assist HOH/protective Payee/FSAR in selecting a Personal Identification Number (PIN) on the POS device. If the card is a replacement, a new PIN is not required. If the card is for a new case, a PIN can be created on the POS device in the local office or by calling FIS (the interactive voice response unit) at 1-888-678-8914 from a touchtone phone. The Interactive Voice Response Unit number is listed on the back of the Bridge Card and is available 24 hours a day, 7 days a week. 10. Card Issuance Clerk must sign on Issued by Signature line and enter the date-on-Date line of the DHS-3955-A-EBT, Bridge Card Issuance Log Attachment. 11. Attach the following to the signed DHS-3955-A-EBT, Bridge Card Issuance Log Attachment: • ES/FIS/Supervisor authorization • If applicable, Transfer of Funds policy approval email • Bridges Case-Search/Summary Screen print Retain Packet with the Issuance Log, DHS-3955-EBT, Bridge Card Issuance Log. 12. File Issuance Log with attachments in a secured file. Prior to reconciliation, access to this file should be limited to the card issuance clerks. 13. See Reconciliation, Reconciliation of DHS-3955-EBT with DHS-3955-A-EBT in this item.