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BAM 401E 15 of 34 ELECTRONIC BENEFIT TRANSFER ISSUANCE SYSTEM BPB 2026-019 8-1-2026
BRIDGES ADMINISTRATIVE MANUAL STATE OF MICHIGAN DEPARTMENT OF HEALTH & HUMAN SERVICES
See BAM 505, Returned/Cancelled Benefits, for replacing expunged cash benefits. Exception: Unaccessed cash benefits which are entirely state funded, for example, SDA benefits and FIP benefits on certain cases will not be expunged. Instead, these benefits will be escheated; see BAM 505, Returned/Cancelled Benefits, replacing Escheated Benefits. BRIDGE CARD REPLACEMENT If the Bridge card is lost, stolen or damaged, the client, third-party payee/protective payee and/or the AR must immediately notify FIS by calling the Interactive Voice Response Unit. Any benefit loss that occurs prior to this notification is the client’s responsibility and will not be replaced. Clients contact the Interactive Voice Response Unit, by calling 1- 888-678-8914 from a touchtone phone. The Interactive Voice Response Unit number is listed on the back of the Bridge card, and is available 24 hours a day, seven days a week. Clients must speak to a Customer Service Representative to report lost/stolen/malfunctioning cards who will initiate processes to replace a card. Once a Bridge card is reported as lost or stolen, FIS immediately deactivates the current card and will reissue a new one at the client’s request. Replacement cards are mailed in an inactive status and will not retain the original PIN. Cards will arrive within two to five calendar days. The HOH or AR’s card(s) are mailed to the HOH’s address, and third-party payee/protective payee cards are mailed to the third-party payee/protective payee’s address. If cash and/or SNAP benefits are accessed after the client contacts FIS but before they deactivate the old card, the benefit replacement is the responsibility of FIS and not MDHHS. MDHHS only replaces SNAP benefits when food is destroyed in a domestic misfortune or disaster; see; Domestic Misfortune or Disaster in BAM 502, Food Benefit Replacement. Replacement Fee Clients may receive only one free Bridge card replacement during their lifetime. The client’s authorized representatives or third-