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BAM 400 4 of 7 ISSUANCE OF PROGRAM BENEFITS BPB 2022-015 7-1-2022

BRIDGES ADMINISTRATIVE MANUAL STATE OF MICHIGAN DEPARTMENT OF HEALTH & HUMAN SERVICES

Make a copy of the screen if a paper copy of the information is needed. For payment histories not available in Bridges, fax a request to the Specialized Action Center in Central Office at 517- 432-6079 (professional use only). Include the case name, case number and the period for which the payment history is needed. MEDICAL BENEFITS (Plastic mihealth cards) MDHHS has contracted with Medifax to produce and issue plastic mihealth cards. Each recipient who is eligible for Medicaid will receive a mihealth card. The mihealth card will be used every month that a client is eligible for Medicaid. Openings (mihealth cards) At initial case opening when full or emergency coverage is certified, a mihealth card will be mailed within 48 hours. At initial case open- ing of a deductible when the deductible is not met, no card is mailed. However, a card is mailed the first-time eligibility (full or emergency coverage) is certified. If the case is being re-opened or reinstated, no card will be issued unless requested by the client. The client must call the beneficiary helpline at 1-800-642-3195 to request a card. Replacing an mihealth card Clients must contact the beneficiary helpline at 1-800-642-3195 to request a replacement mihealth card. The replacement card cannot be issued in the local MDHHS office. The address in Bridges will be verified for accuracy. If it is incorrect the beneficiary will be referred to the local MDHHS office for assistance to correct the address. A new card will not be issued until the address has been updated and the beneficiary contacts the helpline again. Beneficiaries should be advised to destroy the original mihealth card if found after a replacement has been issued.