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BAM 118 4 of 6 CDC EXPEDITED SERVICE BPB 2022-005 4-1-2022

BRIDGES ADMINISTRATIVE MANUAL STATE OF MICHIGAN DEPARTMENT OF HEALTH & HUMAN SERVICES

• Entitlement to expedited service is not identified during the screening process but is discovered by the specialist during normal processing. The application must then be processed according to expedited service standards. The standard of promptness begins on the date of discovery. The discovery date must be documented in the case record. INTERVIEWS CDC groups entitled to expedited service must participate in an interview. See BAM 115, Interviews, for specific interview policy. If the application is filed in person, the interview must be held the same day unless the client requests a postponement. If the client qualifies for an out-of-office or telephone interview, it must be attempted no later than the first working day following the application submission. Document all attempts to reach the client. If the CDC group applied by mail, fax, through MI Bridges, etc., and could not be contacted within one day to be interviewed, this fact must be documented in the case record. The interview must be conducted no later than one working day after contact is made. Provide any necessary help in completing the application during the interview. If a telephone interview is conducted, and the application is incomplete, complete it and mail a copy to the client for review and signature. MINIMUM VERIFICATION In all cases, the applicant’s identity must be verified; see BEM 221. Reasonable effort must be made to verify: • The Social Security number (SSN) of the CDC grantee. • The valid need reason for all P/SPs. • All other eligibility factors. Note: CDC benefits cannot be delayed beyond the expedited standard of promptness solely because these eligibility factors (other than identity) have not been verified. Certify approval for initial pay periods based on any verifications received and the client’s statement for those verifications that cannot be immediately acquired. Follow policy in BAM 130, Verification and Collateral Contacts, for verification due dates, extensions and department responsibilities when a client requests assistance with gathering verifications.