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BAM 117 3 of 7 FAP EXPEDITED SERVICE BPB 2025-022 10-1-2025

BRIDGES ADMINISTRATIVE MANUAL STATE OF MICHIGAN DEPARTMENT OF HEALTH & HUMAN SERVICES

• A telephone interview is conducted, and the application is incomplete. The standard of promptness begins on the day the signed, completed application is received by the local office. • Entitlement to expedited service is not identified during the screening process but is discovered by the specialist during normal processing. The application must then be processed according to expedited service standards. The standard of promptness begins on the date of discovery. The discovery date must be documented in the case record. INTERVIEWS FAP groups entitled to expedited service must participate in an interview. See BAM 115, Application Processing, Interviews, for specific interview policy. If the application is filed in person, including MI Bridges on the lobby kiosk, the interview must be held, and the application processed on the same day unless the individual requests a postponement. If the FAP group applied by mail, fax, Mi Bridges, etc., they must be contacted within one working day of the application. All efforts must be made to complete the interview and process the application the same day. If they cannot be contacted within one day to be interviewed, this fact must be documented in the case record. The interview must be conducted no later than one working day after contact is made. Provide any necessary help in completing the application during the interview. If a telephone interview is conducted, and the application is incomplete, complete it and mail a copy to the individual for review and signature. MINIMUM VERIFICATION In all cases, the applicant's identity must be verified; see Bridges Eligibility Manual (BEM) 221, Identity. The data match with the Social Security Administration (SSA) is sufficient to verify identity for FAP. Reasonable effort must be made to verify: • Residency. • Income or lack of income. • Assets (only for non-categorically eligible groups), and • All other eligibility factors.