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BAM 115 2 of 36 APPLICATION PROCESSING BPB 2026-003 2-1-2026

BRIDGES ADMINISTRATIVE MANUAL STATE OF MICHIGAN DEPARTMENT OF HEALTH & HUMAN SERVICES

• Interview individuals when required by policy; see Interviews in this item. • Certify eligibility results for each program within the applicable standard of promptness (SOP); see Standards of Promptness and Processing Delays in this item. • Bridges automatically generates a notice of case action informing the group of the eligibility decision and explains the use of the notice of case actions; see BAM 220, Case Actions. HELPING INDIVIDUALS All Programs The local office must assist individuals who need and request help to complete the application form. The time limit to respond to requests for help completing the appli- cation form depends on the circumstance: • For individuals in the local office, respond within one workday. • For individuals who send a letter, respond by return letter or phone call within five workdays. • For individuals who telephone, respond by either of the following: Return phone call within one workday. Send letter within five workdays. When help cannot be provided by phone call or letter within speci- fied time frames, complete a home call within five workdays. The local office must have designated staff to make home calls to help complete applications in all the following: • Sufficient help cannot be provided by telephone or letter. • The client is physically unable to come to the office. • The client has no one else to help or to come to the office on their behalf.

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Official source

BAM 115 2 of 36 APPLICATION PROCESSING BPB 2026-003 2-1-2026

BRIDGES ADMINISTRATIVE MANUAL STATE OF MICHIGAN DEPARTMENT OF HEALTH & HUMAN SERVICES

• Interview individuals when required by policy; see Interviews in this item. • Certify eligibility results for each program within the applicable standard of promptness (SOP); see Standards of Promptness and Processing Delays in this item. • Bridges automatically generates a notice of case action informing the group of the eligibility decision and explains the use of the notice of case actions; see BAM 220, Case Actions. HELPING INDIVIDUALS All Programs The local office must assist individuals who need and request help to complete the application form. The time limit to respond to requests for help completing the appli- cation form depends on the circumstance: • For individuals in the local office, respond within one workday. • For individuals who send a letter, respond by return letter or phone call within five workdays. • For individuals who telephone, respond by either of the following: Return phone call within one workday. Send letter within five workdays. When help cannot be provided by phone call or letter within speci- fied time frames, complete a home call within five workdays. The local office must have designated staff to make home calls to help complete applications in all the following: • Sufficient help cannot be provided by telephone or letter. • The client is physically unable to come to the office. • The client has no one else to help or to come to the office on their behalf.