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BAM 105 3 of 20 RIGHTS AND RESPONSIBILITIES BPB 2026-016 7-1-2026

BRIDGES ADMINISTRATIVE MANUAL STATE OF MICHIGAN DEPARTMENT OF HEALTH & HUMAN SERVICES

Note: Individuals applying for disability-related MA and/or SDA who have previously been denied by the Disability Determination Service (DDS) must have a new or worsening condition to be referred back to DDS when they submit a subsequent application for these programs; see BAM 815, Medical Determination and Disability Determination Service. Right to Confidentiality All Programs Information concerning individual clients is confidential and pro- tected; see BAM 310, Confidentiality and Public Access to Case Records. Right to Nondiscrimination All Programs Clients have the right to be treated with dignity and respect. For FAP complaints alleging discrimination, clients have the right to make complaints to either of the following: Michigan Department of Health and Human Services Specialized Action Center 235 S. Grand Avenue P.O. Box 30037 Lansing, MI 48909

USDA, See Non-Discrimination Statement/Complaints in this item under FAP. Complaints that are deemed to be potential Americans with Disabilities Act (ADA) or discrimination claims will be routed directly to the county director. The county director will use the Office of Human Resources (OHR) to properly address all aspects of the allegations. All other complaints that come through the specialized action center will be routed to the customer information specialist in the district/county office for follow-up. Michigan Department of Civil Rights (MDCR) and/or US Equal Employment Opportunity Commission complaints regarding clients must be routed directly to OHR for review and a coordinated response with the district/county office. Any mediations, settlements