4. DELAYS CAUSED BY THE DEPARTMENT

When a delay is the fault of the Department, the Department shall--

A. not deny the application until--

sufficient information is received to render a decision, or

the household fails to comply with a requirement;

and

B. take prompt action to process the application;

C. determine eligibility back to the date of application; and

D. if the household is eligible, authorize benefits back to the date of application or the date the household takes the required action per the standards established in (3)(C) above.