2. FOR APPLICATION AND ANNUAL ELIGIBILITY REVIEW

Households must have telephone interviews prior to certification, except for the following circumstances:

A. The Department shall process all applications and annual eligibility reviews without an interview until March 31, 2023 unless —

(1) the household requests an interview,

(2) there is unclear information on the application or renewal form, or

(3) the household would be determined to be ineligible based on information provided on the application or renewal form.

B. Households are not required to have face-to-face interviews with Office for Family Independence (OFI) staff for applications or annual eligibility reviews.

C. Households will be scheduled for face-to-face interviews at (OFI) regional offices or available itinerant sites, if requested by the household or their authorized representative.

D. Households which have no earned income and in which all adult members are elderly and/or have disabilities are not required to complete an interview at annual eligibility review unless —

(1) there is unclear information on the renewal form, or

(2) the household would be determined to be ineligible based on information provided on the renewal form.

The Department shall conduct an interview if the household requests one.