8. LOST, STOLEN OR DAMAGED EBT CARD

Official source

Card holders can report lost, stolen or damaged cards to the EBT Customer Service Help Desk by calling the toll free number, 1-800-477-7428.

EBT Help Desk Staff status the card as lost, stolen, or damaged.

After the EBT Help Desk Staff appropriately identifies the household member or card holder, a replacement, not deemed excessive as defined below in Paragraph 9(A), is issued as follows:

A. If the individual lives at the same address known to the eligibility database used by the Office for Family Independence (OFI), the help desk authorizes the replacement card, which will be mailed out within three business days following notice by the household that the card has been lost, stolen, or damaged.

The card holder can continue to use the same PIN, or may change the PIN by using the same toll free EBT Help Desk number, or visiting a local OFI office.

B. If the individual’s address changed, the EBT Help Desk does not authorize a card replacement. The caller is told to contact OFI to report the new circumstances. After the individual’s case record is updated, they may follow procedures explained above in Paragraph 8(A).

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8. LOST, STOLEN OR DAMAGED EBT CARD

Official source

Card holders can report lost, stolen or damaged cards to the EBT Customer Service Help Desk by calling the toll free number, 1-800-477-7428.

EBT Help Desk Staff status the card as lost, stolen, or damaged.

After the EBT Help Desk Staff appropriately identifies the household member or card holder, a replacement, not deemed excessive as defined below in Paragraph 9(A), is issued as follows:

A. If the individual lives at the same address known to the eligibility database used by the Office for Family Independence (OFI), the help desk authorizes the replacement card, which will be mailed out within three business days following notice by the household that the card has been lost, stolen, or damaged.

The card holder can continue to use the same PIN, or may change the PIN by using the same toll free EBT Help Desk number, or visiting a local OFI office.

B. If the individual’s address changed, the EBT Help Desk does not authorize a card replacement. The caller is told to contact OFI to report the new circumstances. After the individual’s case record is updated, they may follow procedures explained above in Paragraph 8(A).